AI Email Marketing SaaS Platform Source Code – Unified Inbox – Smart Replies

Source code overview

Mailtrix is a modern AI-powered email bots and auto reply SaaS platforms, built on Laravel and Tailwind CSS. It provides aUnified inboxto manage multiple email accounts; Powered by OpenAI, Anthropic Claude and Google Gemini AI Smart Reply； Supports cross WhatsApp, SMS, Telegram, Slack and Live Chat Multi-channel communication； It also has a built-inFull-featured CRM (Contacts + Trading Kanban), email campaigns, workflow automation, and team collaboration.

Mailtrix is designed to be a destination for all customer communicationsCentral Hub: Whether you're a freelancer managing multiple customer emails, a customer support team working on a ticket, or a marketing team running an email campaign, AI can increase efficiency on one platform.

Applicable Industries and Businesses

1. Freelancer/Independent Entrepreneur: Manage multiple customer emails in one inbox and save time with AI-assisted replies
2. SMEs: Consolidate email, WhatsApp, SMS, chat into one dashboard for centralized customer communications
3. Customer Service Team: Resolve tickets faster with AI-assisted response, preset call spells, and team assignment flow
4. Marketing Team: Run email campaigns to support contact segmentation, open/click tracking, and detailed analytics
5. SaaS Company: Multi-tenant workspace + subscription billing to run your own mail SaaS service
6. Agency: Manage multiple customer accounts, support team workspaces and role-based permission control

Scenario

1. Customer Support & Help Desk
2. Email Marketing & Campaign Placement
3. Sales Pipeline & Account Management
4. Multi-channel customer communication integration
5. Automated replies to AI-driven messages
6. Team Inbox & Collaboration
7. Lead Management & CRM

Core function

Unified inbox

1. Multi-Account Management: Centralize multiple mailbox accounts in one inbox
2. Safety Certification: Supports Gmail/Outlook OAuth 2. 0 One-click authorization, also supports IMAP/SMTP
3. Threaded conversations: Messages are automatically grouped into conversation threads for easy tracking
4. Live Sync: Continuous polling in the background to get new messages in real time
5. Document Management: Common folders such as Inbox/Sent/Draft/Trash
6. Labeling & Classification: Quickly filter by color labels and custom labels

AI Smart Reply

1. Supports multiple AI providers such as OpenAI, Anthropic Claude, Google Gemini, etc.
2. Based on email contentSmart Suggested Response Options
3. Knowledge Base Auto Reply: Upload a PDF/DOCX/TXT/CSV file and AI learns from the documentation and generates branded responses
4. Tone adjustment: Professional, friendly, formal, casual one-click switching
5. Multi-Lingual: Generate responses based on the sender's language or set language
6. Workspace-level AI configuration: AI providers, models, and behaviors can be configured independently for each workspace

The knowledge base upon

1. Upload documents (PDF, DOCX, TXT, CSV)
2. AI learns and indexes document content, instantly retrieving references when replying
3. Isolate the knowledge base by workspace without interfering with each other

Contact Management & CRM

1. Store contacts and custom fields (phone, address, notes, etc.)
2. Custom tags and groups, support CSV import/export
3. Record full activity timeline: View historical communication with a contact across all channels
4. Internal notes, visible only to teams

Deal Pipeline

1. Visual Kanban Deal Management: Drag and Drop Cards to Move Between Stages
2. Customizable pipeline stages to match your sales process
3. Record Transaction Amount, Currency, Estimated Closing Date
4. Record calls, meetings, emails, and tasks on transactions

Email Campaign

1. Drag and drop visual activity builder, design emails without code
2. Contacts Segmentation: Directed by Group and Dynamic Segment
3. Timing & Speed Limits: Sends on a timed basis + controls the transmission frequency (protects delivery rate)
4. Open/Click Tracking: Detailed open/link click data per recipient
5. Unsubscribe management: Built-in unsubscribe link and preference management, CAN-SPAM compliant

Workflow Automation (Visual Process Builder)

1. Trigger Condition: New Email Arrival/New Contact Creation/Deal Stage Change
2. Action: Automatically assigned to team members, auto-tagged, auto-reply
3. Delay Step: Add delays between process nodes for incubation sequences

Multi-channel communication

1. WhatsApp Business API: Send and receive WhatsApp directly in your MailTrixy inbox
2. SMS（Twilio）: Two-way SMS, integrated into Unified Conversation View
3. Telegram Bot: Connect Telegram Bot to receive and respond to messages
4. Slack integration: Receive notifications and reply to conversations via the Slack channel
5. Tidio Chat: Generate embeddable Live Chat components for websites, real-time messaging and visitor tracking

Email Templates and Scheduled Replies

1. Professionally designed mail template library
2. Quick Replies (Canned Responses): Insert a preset by typing a shortcut
3. Dynamic placeholders (e.g. {{contact.name}}、{{deal.value}}）
4. Share templates with your team to keep the message consistent

Teams & Workspaces (Multi-Tenancy)

1. Workspace data isolation, independent billing and configuration
2. Built-in role: Owner/Admin/Agent, fine-grained permission control
3. Team Inbox Assignments (Assign Members or Poll Assignments)
4. Conflict detection: Avoid two people responding to the same conversation at the same time
5. Internal notes: visible only to the team, not to the customer

Analytics & Reporting

1. Mail Volume Trends (Chart)
2. Average first response time/resolution time by agent/team
3. Team Performance Leaderboard
4. Email campaign analysis (open/click/unsubscribe/unsubscribe)
5. Sales Pipeline Report (Revenue Forecast, Conversion Rate, Phase Analysis)

Billing & Subscriptions

1. Flexible subscription plans to limit the number of users/inboxes/AI usage
2. Multiple payment gateways: Stripe, PayPal, Razorpay, Mollie, Paystack, Flutterwave, etc.
3. Coupon System: Percentage or Fixed Amount Discount
4. Automatically generate invoices and PDF downloads

Temp Mail

1. Generate a temporary/one-time email address on demand
2. Automatically expire and clear trash (configurable retention period)
3. Can be used to test outbound delivery rates and spam behavior

Admin Panel

1. Real-time statistics: number of users, workspace, email handle, active subscriptions, revenue
2. User management: add/delete changes, role assignments, titles, activity logs
3. Package management: Create subscription packages, configure feature switches and resource limits
4. Payment Gateway Configuration (API Key + Webhook URL)
5. System Settings: App Branding, Maintenance Mode, Environment Configuration
6. SMTP configuration: outgoing mail delivery + test messaging
7. Content Management: Blog/FAQ/Cases/Custom Pages

Safety features

1. Two-step authentication (TOTP): Google Authenticator/Authy with recovery codes
2. Data encryption (AES-256-CBC): encrypted storage for sensitive fields such as mailbox credentials, API keys, etc.
3. Interface throttling (API requests, login attempts, AI calls)
4. CSRF + XSS protection
5. Security Response Headers: X-Frame-Options, CSP, HSTS, etc.
6. Social Login: Google/GitHub OAuth

Integration capabilities

1. Salesforce: 2-way synchronization of contacts and transactions
2. HubSpot: Push contacts and campaign data to HubSpot
3. Google Calendar: Meetings and follow-ups can be arranged for the deal/contact
4. Zapier: Connect 5000 + apps via webhooks
5. Slack: Real-time notifications + quick replies

Technology Stack

Recent updates (v1. 2 – May 7, 2026)

1. Mail Signature Manager (Rich Text Editor, Default Signature by Account, Append to New Mail/Reply)
2. Inbox AI Assistant: Contextual AI Conversation Panel + One-Click AI Summary
3. Inbox account toggle drop-down menu
4. Maintenance mode (stylized Admin login pop-up, support email/password bypass)
5. AI Provider Single True Source + Searchable Model Drop Down
6. Live Chat widget cross-domain support (Framer, Webflow, WordPress, Shopify)
7. Always-on queued workers (driven by scheduled tasks, no supervisor required)
8. Mobile Sidebar & Drawer Optimization
9. Add/inbox/api/accounts and /inbox/api/conversations/{id}/summarizeInterface
10. Improve AI error response to show which providers and models are actually in use
11. Light/Dark Mode + New Theme

Important Notes：

1. Images/icons/logos and other media in the demo screenshot are not included and need to be authorized by yourself.
2. A valid OpenAI (or Claude/Gemini) API Key (third party paid service) is required for use.