Source Code for AI Customer Service SaaS System for E-commerce / Source Code for E-commerce Shopping Assistant & Customer Service System

Source code overview

Botmate is a revolutionary AI-driven customer support and e-commerce chatbot SaaS platform source code based on Laravel 12.x and PostgreSQL + pgvectorBuild. It uses advanced rag (retrieval-enhanced generation) technology combined with vector embedding and semantic search to enable robots to learn from the knowledge base and provide intelligent, context-aware responses.

The platform is ideal for entrepreneurs, agencies, and businesses looking to automate customer service, acquire leads, and integrate e-commerce platforms. Botmate Support WooCommerce、Shopify And a Universal Ecommerce API integration to help your customers connect their stores for AI-driven product recommendations, order tracking, and 24/7 customer support.

Applicable Industries and Businesses

Core Values

Botmate is not only a chatbot script, but a complete business solution. It allows you to quickly launch and scale your AI chatbot SaaS platform to generate ongoing revenue from day one by:

1. Multi-tenant isolation
2. Flexible subscription plan management
3. 18 + payment gateway integrations
4. White Label Brand Customization
5. Drag and drop page/component builder

Core function

1. Intelligent rag Knowledge Base Training

The platform supports content training in a variety of formats to provide accurate answers through vector embedding and semantic search:

1. Documentation：PDF、DOCX、TXT、Markdown
2. Web scraping.: Enter the URL to automatically crawl (FAQ, blog, product page)
3. Image OCR: Extract text from infographics, screenshots, printed documents
4. Video/Audio Transcription: Upload MP4, MOV, MP3, automatically transcribe to training text
5. Sitemap One-Click Training: Crawl and index the entire site
6. Semantic Search: Supports query variants and synonyms based on contextual understanding of pgvector

2. E-commerce Native Integration

1. WooCommerce Integration: Synchronize products, prices, inventory; Handling order inquiries and personalized recommendations
2. Shopify Integration: Sync store data via API
3. Common API Integration: Support docking with other e-commerce platforms
4. Synchronous health monitoring: View sync status in real time

3. Multi-tenant SaaS management

Admin Features

1. User and employee management (supports custom role permissions: customer service manager, finance, etc.)
2. Unlimited Subscription Plan Creation (with Feature Limit, Trial Period, Monthly/Annual Payments)
3. 18 + payment gateway integration: PayPal, Stripe, Razorpay, Paystack, Mollie, Midtrans, Flutterwave, etc.
4. Automatic billing, invoice generation, payment tracking
5. Built-in translation system: supports multilingual front-end
6. Page/Component Drag Builder
7. SEO settings, maintenance mode, Analytics/Pixel integration
8. Enterprise-grade security: CSRF, XSS, SQL protection, bcrypt hash, 2FA, IP whitelist

Client Features (Client Back Office)

1. Taxonomy management: Organize the knowledge base by topic or product line
2. Chatbot Appearance Settings: Location, Color, Logo, Welcome Message, Live Preview
3. Behavioral Configuration: Greeting, Active Trigger Rule, Working Hours, Automatic Ticket Creation
4. AI Parameter Control: Model Selection (GPT-3. 5/4), temperature, maximum number of tokens
5. Authorize Domain Management: Generate Unique Embed Code
6. Conversation monitoring dashboard: view visitor information, session logs, AI performance gap analysis
7. Self-service ticket system: standalone URL, manual takeover of unresolved channel
8. Lead Capture System: Automatic collection of visitor names, emails, and interactions

4. Embeddable chat widget

1. Minimal installation: One line of JavaScript embed code, loaded asynchronously
2. Highly customizable: colors, logo uploads, welcome notes, live preview
3. Domain Authorization ControlPREVENTING UNAUTHORIZED USE
4. Context-aware responses: Semantic understanding based on vector embedding to support multiple rounds of dialogue
5. AI Model Integration: Supports GPT-3. 5-turbo (fast/economical) and GPT-4 (high precision)
6. Smooth downgrade: Automatically navigate to the ticket system when you can't answer

5. Ticketing & Lead Systems

1. Self-service ticketing system: Each customer has a unique URL that automatically creates a ticket when AI is unable to resolve it
2. Priority Management: assign team, internal notes, attachment support, email notifications
3. Lead Center: Automatically collects contact information from chat interactions and can be imported into the conversion process

Technology Architecture

Typical test questions

Platform Demo Scenarios

1. What is Botmate?
2. How do AI chatbots work?
3. What integrations are supported?
4. How do I start my chatbot SaaS business?
5. Does it support white labels?

E-commerce scenario testing

1. Is this product in stock?
2. How much does it cost?
3. Can you recommend a product under $50?
4. How long does it take to ship?
5. Where's my order?
6. What is the return and exchange policy?
7. Do you support cash on delivery?

Why Botmate

1. Complete SaaS business model: Subscription management + multi-tenancy + payment gateway, run your business right out of the box
2. Advanced rag technology: vector embedding + semantic search, really understand the context, not keyword matching
3. E-commerce native support: Deep integration with WooCommerce/Shopify to process products and orders directly
4. Multi-Source Knowledge Base Training: Full support for documents, web pages, images, audio and video
5. One-stop delivery: Manage Back Office + User Back Office + Embeddable Components + Ticket System + Lead Capture
6. White Label Ready: Fully customize branding, look, domain, and email templates
7. One-time purchase: Self-hosted, no monthly fees, all profits belong to you
8. Enterprise-grade security: 2FA, IP whitelist, permission control, encryption hash, security log

Delivery Content

1. Full Laravel source code (admin + client)
2. Embeddable chat widget
3. WooCommerce/Shopify Integration Module
4. Multi-format Knowledge Base Training Module
5. Ticketing & Lead Systems
6. Detailed installation and deployment documentation
7. Database Migration and Population